Jalatama Artha Berjangka Forex Broker

Tier-3 Regulated - Higher Risk

WikiFX Link Visit website ↗

Trust Score

4.2

OUT OF 10

Pros

Licensed by Indonesian regulators JFX and BAPPEBTI providing basic regulatory oversight for local traders
Offers both MetaTrader 4 and MetaTrader 5 platforms with mobile trading apps for Android and iOS
Competitive leverage up to 1:100 which is higher than many regulated jurisdictions
Fast account opening process with same-day approval for Indonesian residents
Local presence with physical offices in Indonesia providing face-to-face support
Accepts local payment methods and Indonesian Rupiah (IDR) as base currency
Provides basic educational resources and market analysis in Indonesian language

Cons

Limited regulatory protection compared to major international regulators like FCA or ASIC
Significant negative client feedback regarding withdrawal delays and customer service issues
Lack of transparency around company ownership and operational structure
No negative balance protection or segregated client funds guarantees
Restricted range of trading instruments compared to international brokers
Poor reputation based on multiple online complaints about fund access issues

Basic Information

Company

Jalatama Artha Berjangka

Region

Indonesia

Established

2000

support@jalatama.com

Phone

unknown

Website

www.jalatama.com

User Reviews

Budi Santoso Jakarta, Indonesia

★★★★☆

I have been trading with Jalatama for 14 months, primarily focusing on EUR/USD and gold. The local support in Indonesian language is helpful, and deposits via local banks are processed quickly. MT4 platform works well with stable execution during normal market conditions. My withdrawals have been processed within 3-5 days consistently, though documentation requirements are strict. The educational webinars in Indonesian are beneficial for new traders. Main drawback is limited instrument selection compared to international brokers, but for basic forex trading it serves my needs well.

Michael Chen Surabaya, Indonesia

★★★☆☆

Started trading with Jalatama 6 months ago with IDR 15,000,000 initial deposit. Platform stability is decent and local bank transfers are convenient. However, customer service can be slow to respond during busy periods - often waiting 1-2 days for email replies. Withdrawal process is frustrating with excessive documentation requirements and processing delays. Spreads are higher than advertised during volatile markets. Appreciate the local presence but they need to improve their service standards and transparency about fees.

Sarah Williams Singapore

★★☆☆☆

As an international trader, my 4-month experience with Jalatama has been disappointing. While MT5 platform functions adequately, withdrawal processes are unnecessarily complex for non-Indonesian clients. Support team struggles with English communication, leading to misunderstandings. Had to wait over 2 weeks for my first withdrawal with multiple document requests. Spreads are wider than competing brokers and platform lacks advanced features. Would recommend looking at internationally regulated brokers instead unless you specifically need an Indonesian broker.

Overview

Jalatama Artha Berjangka is an Indonesian forex and CFD broker established in 2000, primarily serving the Indonesian retail trading market. The company operates under local regulatory licenses from Jakarta Futures Exchange (JFX) and Commodity Futures Trading Regulatory Agency (BAPPEBTI), though these provide limited oversight compared to major international regulators. The broker offers trading in forex pairs, precious metals, and selected CFDs through MetaTrader 4 and MetaTrader 5 platforms. With a minimum deposit requirement of IDR 10,000,000 (approximately USD 650), they cater to both beginner and intermediate traders in the Indonesian market. The broker provides leverage up to 1:100 and claims to offer competitive trading conditions, though actual spreads and commission structures lack transparency. While Jalatama has maintained a long-term presence in Indonesia’s trading industry, multiple client reviews indicate concerns about withdrawal processing times and customer service quality. The company’s primary advantage is its local market understanding and acceptance of Indonesian payment methods, but it faces significant competition from international brokers offering stronger regulatory protection and more comprehensive trading services.

Is Jalatama Artha Berjangka Safe? Regulation Analysis

Jalatama Artha Berjangka operates under tier-3 regulatory oversight in Indonesia, holding licenses from the Jakarta Futures Exchange (JFX) and the Commodity Futures Trading Regulatory Agency (BAPPEBTI). These regulatory frameworks provide basic operational guidelines but offer significantly less investor protection compared to major international regulators like the FCA, ASIC, or CySEC. The broker claims to maintain client funds in segregated accounts, though there is no independent verification or compensation scheme protecting these funds. The regulatory status primarily enables the company to legally offer trading services to Indonesian residents, but traders should be aware that these licenses do not provide the same level of security measures, regular audits, or capital adequacy requirements found with tier-1 regulators. There is no evidence of major regulatory violations, but the limited scope of Indonesian regulation means clients have fewer protections against potential issues like broker insolvency or fund misappropriation. International clients should carefully consider these regulatory limitations before opening accounts.

Trading Products and Services

Forex Trading: Access to major currency pairs including EUR/USD, GBP/USD, and USD/JPY, plus selected minor pairs with leverage up to 1:100. Limited range compared to international brokers
Precious Metals: Gold and Silver trading available with competitive spreads
CFDs: Limited selection of index CFDs including major global indices
Trading Conditions: Variable spreads starting from 1.5 pips on major pairs, commission structure varies by account type
Trading Hours: Standard forex market hours following international trading sessions
Account Types: Standard account with minimum deposit IDR 10,000,000, plus VIP accounts for larger deposits

Trading Platforms

MetaTrader 4: Industry-standard platform offering basic charting tools, technical indicators, and automated trading capabilities. Available for Windows desktop and mobile devices
MetaTrader 5: Next-generation platform with additional timeframes and analytical tools, supporting multiple asset trading
Mobile Trading: Dedicated mobile apps for both MT4 and MT5 platforms, supporting iOS and Android devices
Trading Tools: Basic set of technical indicators and charting tools included with platforms
Execution: Standard market execution with variable spreads, no specific guarantees on execution speed or slippage

Deposit and Withdrawal

Local Bank Transfers: Primary deposit method for Indonesian clients, processing time 1-2 business days, minimum deposit IDR 10,000,000
Wire Transfers: International wire transfers accepted with higher processing times of 3-5 business days
E-Wallets: Limited selection of local Indonesian payment processors supported
Withdrawal Processing: Standard processing time 2-5 business days, though client reviews indicate frequent delays
Fees: Variable fees depending on payment method and amount, lack of transparency in fee structure
Currencies: Indonesian Rupiah (IDR) primary account currency, limited support for other currencies

Customer Support

Customer Service Hours: Monday-Friday during local Indonesian business hours
Contact Methods: Email support, telephone support for Indonesian clients, basic live chat service
Languages: Primary support in Indonesian language, limited English support available
Response Times: Variable response times with reported delays during busy periods
Educational Resources: Basic trading guides and market analysis in Indonesian language
Local Office Support: Physical presence in Indonesia for face-to-face assistance

Frequently Asked Questions (FAQ)

Q: Is Jalatama Artha Berjangka a regulated broker?
A: Yes, Jalatama Artha Berjangka is regulated by Indonesian authorities including JFX and BAPPEBTI. However, these are tier-3 regulators providing basic oversight primarily for the Indonesian market, offering significantly less protection compared to major international regulators like FCA or ASIC. Traders should be aware that regulatory protection is limited.

Q: What are the minimum deposit requirements?
A: The minimum deposit requirement is IDR 10,000,000 (approximately USD 650) for a standard trading account. This amount may vary depending on account type and current promotions. Deposits are primarily accepted through Indonesian bank transfers and selected local payment methods.

Q: How long do withdrawals typically take to process?
A: While the broker states standard withdrawal processing times of 2-5 business days, client reviews indicate that actual processing times can be longer. Withdrawals are subject to account verification and may experience delays during peak periods or for international transfers. Local Indonesian bank withdrawals typically process faster than international methods.

Q: What trading platforms are available?
A: The broker offers both MetaTrader 4 and MetaTrader 5 platforms, available for desktop and mobile devices. These platforms provide standard trading tools, technical indicators, and charting capabilities. Mobile trading is supported through dedicated apps for iOS and Android devices, though some advanced features may be limited on mobile versions.